The Role

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

Manage and support store operation to provide environment for Tesla advisor can fully focus on customer experience

Responsible for government subsidy application and subsidy payment request to local governments

Manage and secure customer subsidy documents with high confidentiality

Compiling and running daily & weekly reports to analyse government subsidy status for entire sales and operation team

Monitor closely government subsidy status and report to sales and operation manager

Proactively Contact and alert sales managers and government relation manager for any possible government subsidy risk

Responsible for contact local government to solve any issues from subsidy application process

Prepare customer documents and vehicle prior to delivery appointment and confirm accuracy

Work closely with Tesla Advisors to ensure smooth transitions for customers toward a successful delivery appointment as required.

Perform additional responsibilities as assigned to meet business need including Sales and Delivery

Issue and manage store Purchasing Orders, IT equipment, Test drive and display vehicle maintenance reports, uniforms and office supply managements

Support Training and New Hire On boarding

Requirements

Bachelor’s degree

2+ years of applicable experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required

Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities

Ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines

Excellent written and verbal communication skills

Dedicated and ethical approach to Tesla standards

Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work

Ability to work evening hours, weekends and holidays in a retail environment

Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

Work locations 

Cheongdam store

Hanam store 

Bundang store

Busan Store