What will I be doing? - Focus on content quality and safety based on business requirements in accordance with moderation standard documents - Ensure key targets such as productivity, accuracy, efficiency, quality and latency are met in the moderation of search recommendation features - Find potential risks in daily work and proactively suggest problem solutions - Support policy training, policy localization and provide guideline clarifications to ensure better understanding for in-house team members and BPO stakeholders - Conduct quality inspection and calibration meetings in the appeal process to ensure the delivery quality and performance improvement in order to achieve the project targets - Work closely with POC and relevant stakeholders to provide feedback on data quality/SOP/policy/guideline and ensure overall project success - Perform other ad-hoc duties in relation to search recommendation features as assigned

- 경력

Minimum Qualifications (필수 조건) - Bachelor's degree or above - About 2 years work experience, preferably in QA/data analysis/project management - Sound judgement in handling ambiguous cases and ability to provide timely feedback - Proficient Korean as a working language, proficient English skills at all levels (reading, writing, listening, speaking) for daily communication - Knowledge about search engines, familiarity with social media platforms - Willingness to work with sensitive issues that might include (but are not limited to) a variety of harmful contents, such as bullying, hate speech, sexual assault, torture, self-harm, murder, etc. - Able to work on Shift working hours and working days(weekends and public holidays included) Preferred Qualifications (우대 조건) - Previous experience in search operations area - Knowledge of search trending related businesses - Team management experience - Overseas work/training experience or in a multi-cultural/-lingual environment - QA and quality improvement experience, familiarity with RCA and data analysis, excellent attention to detail, precision and accuracy