What will I be doing? - Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work - Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures - Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies. - Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met. - Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience. - Being responsible for landing new projects and providing high-quality training to BPO site - Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals - Creating an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed - Additional compatible and related responsibilities which are not necessarily listed above - Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content