The MD Assistant position is responsible for performing all aspects of customer service and support related to our company’s MD infrastructure. Key areas of responsibility include providing end user support for company’s POS systems. 

Essential Duties and Responsibilities

• Ensures network uptime via monitoring of usage, maintenance of equipment, regular backups, and proactive problem solving.
• Ensures the company’s confidential data and systems are protected from outside threats.
• Response to “Help Desk” requests in a timely and thorough manner.
• Maintains records and keeps track of all information to create reporting on issues and their resolutions.
• Manages access to company data stored in system databases (e.g., ERP, WMS, etc.,)
• Responds to data requests in a timely and thorough manner.
• Assists in creating reporting for other teams within the company.
• Work with designated project managers and department stakeholders to document work processes and requirements.
• Develops use cases and test scripts for system implementation.
• Other duties as assigned

• Ensures network uptime via monitoring of usage, maintenance of equipment, regular backups, and proactive problem solving.
• Plans, coordinates, and implements an effective network security strategy. 
• Ensures the Company's confidential data and systems are protected from outside threats.
• Continually evaluates the company's asset requirements and procures hardware/software/devices at competitive prices. 
• Maintains records of Company's technology related assets according to needs of the Finance department.
• Provides useful training to employees on how to use Company technology and software.
• Responds to "help desk" requests in a timely and thorough manner. 
• Maintains records and keeps track of all information to create reporting on issues and their resolutions. 
• Quickly and correctly identifies the user's issue or problem, recommends efficient and lasting solutions, executes solutions.
• Manages access to company data stored in system databases (e.g., ERP, WMS, etc.,). 
• Responds to data requests in a timely and thorough manner. 
• Assists in creating reporting for other teams within the company. 
• Queries data to help users answer operational questions.
• Continually develops a deep understanding of our organization's technology infrastructure, hardware, software, and user needs. 
• Develops broad knowledge of best practices for addressing above areas.
• Provides useful training to employees on how to use Company technology and software.
• Work with designated project managers and department stakeholders to document work processes and requirements. 
• Develops use cases and test scripts for system implementation.
• Develops subject matter expertise in systems configurations, data structures, and processes. Develops and executes training sessions for users. 
• Prepares user documentation for systems.