Operation Associate ensures that shipments arrive at their destinations on time and within budget. They coordinate incoming shipments, oversee the packaging of outgoing shipments, and negotiate transportation costs with carriers.

•Negotiating the price of shipment transportation with carriers.

•Solving problems with discrepancies in shipping costs.

•Keeping shipping operations within budget without compromising speed or efficiency.

•Processing shipment documentation and inspecting completed orders.

•Creating and implementing shipping policies and procedures.

•Managing and listing the manual of the shipping work process.

•Acting as a liaison between management, carriers, and shipping customers.

•Collaborating with internal departments to optimize the flow of orders from preparation to shipment.

•Answering the phone from the shipping company and customers for scheduling.

•Documenting processes and reporting to management as required.

•Evaluating carrier performance and resolving issues with orders and logistics.

•Complying to shipping industry regulations and company policies.

•Other day-to-day tasks assigned by the managers.

Job Requirements

•Fluent in English and Korean

•Solid experience in the shipping industry. (Not Necessary)

•Proficiency in ERP system and Microsoft programs.

•In-depth knowledge of logistics and shipping documentation.

•Extensive budgeting and reporting experience.

•Knowledge of shipping industry regulations.

•Advanced analytical, leadership, and problem-solving skills.

•Exceptional organizational and time-management skills.

•Excellent interpersonal and communication skills.

• Uploading warranty service invoices into the system.

• Resolving phone, walk-in, mail, fax, and email warranty inquiries.

• Processing and logging incoming calls into the CRM system.

• Identifying customer needs related to warranty service.

• Forwarding and escalating inquiries to relevant individuals and departments.

• Contacting service companies and customers to obtain and update the progress of warranty service.

• Providing outstanding customer service.

• Updating customer information as required.

• Maintaining confidentiality of information.

• Performing other duties as the need arises.

Job Requirements

• Proficient computer skills.

• Experience with CRM preferred.

• Proficient with MS Office suites.

• Excellent phone etiquette

• Bilingual English/Korean