Service Fulfilment Operations Specialist (1 year temp.)- IKEA Korea Service Office

마감 14일 전

기업형태

외국계기업

접수기간

2025년 04월 24일(목) ~ 2025년 05월 08일(목)

모집직무

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채용인원

0명

회사위치

근무지역

홈페이지

https://egoidsm.com/

지원방식

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상세내용

Service Fulfilment Operations Specialist (1 year temp.)- IKEA Korea Service Office

접수 기간2025-04-24 ~ 2025-05-08

모집부문 및 상세내용

Service Fulfilment Operations Specialist (1 year temp.)- IKEA Korea Service Office(0명)

채용 형태

- 계약직 12개월

Who you are

• General understanding of IKEA business model and ways of working.
• Knowledge of IKEA processes and service business leading to an excellent customer fulfilment.
• Excellent understanding of processes and smooth communication skill set on the area of expertise.
• Understanding of the customer needs, demands and expectations on the market.
• Market/industry intelligence: understanding of KPIs used for success measures for own function and detailed oriented characteristic.
• Excellent knowledge of relevant IT systems/solutions/tools within service business or last mile business.

Your responsibilities

• Create and analyze performance reports using IT solutions to optimize service fulfilment operations, focusing on capacity utilization, delivery performance, and shipment life cycle to drive quality and customer-centric outcomes in a multichannel environment.
• Ensure operational and quality excellence in service fulfilment by maintaining proper system setups, monitoring performance, and facilitating communication with service partners to exceed customer expectations.
• Support service partners by providing training and first-line IT assistance, ensuring they have the tools and knowledge to deliver high-quality service and represent IKEA effectively.
• Manage service and capacity parameters based on forecasts, and ensure accurate cost reporting through reconciliation of invoices and related analysis.
• Contribute to process improvements, multichannel development, and sustainability goals by developing tools, refining ways of working, and engaging in global initiatives and competence networks.

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